Interviews
Schedule and manage candidate interviews from the application detail page.
Access
Open an application and scroll to the Interviews section. Click the section header to collapse or expand.
Interview Types
| Type | Conducted by | Description |
|---|---|---|
| Video | Human | Video conference with a meeting link |
| Phone | Human | Phone call |
| In-Person | Human | Face-to-face at a physical location |
| Client Interview | Client | Tracking entry for interviews scheduled externally by the client |
| One-Way Video | Candidate (async) | Candidate records video responses to pre-set questions on their own schedule |
| AI Interview | AI | Voice-agent interview delivered as a live browser session or an outbound phone call to the candidate |
Interview List
Interviews are grouped into three sub-sections:
| Group | Contents |
|---|---|
| Automated Interviews | AI Interview and One-Way Video interviews — sorted newest first |
| Upcoming Interviews | Video, Phone, In-Person, and Client interviews scheduled in the future — sorted earliest first |
| Past Interviews | Video, Phone, In-Person, and Client interviews in the past — sorted newest first |
A Show cancelled checkbox at the top of the section toggles visibility of cancelled interviews.
The count of interviews is shown in the section header.
Scheduling
Required permission: ScheduleInterviews
Click Schedule Interview (visible when the section is expanded). This button is disabled when the application is in a Rejected or Hired stage.
The schedule page has a Interview Medium dropdown at the top. Selecting a medium updates the form below it.
Video Interview
| Field | Required | Description |
|---|---|---|
| Interview Title | Yes | Defaults to "{Name} - {Stage}" |
| Date and Time | Yes | Interview date and time |
| Duration | Yes | 15–120 minutes in 5-minute steps. Default: 60 min |
| Platform | Yes | Zoom, Google Meet, Microsoft Teams, or Other |
| Meeting Link | Conditional | Required if the selected platform is not configured in Integrations. Auto-generated if the platform is configured. |
| Interviewers | Yes | Select one or more team members |
| Evaluation Form | No | Optional evaluation form to attach |
If the selected platform is configured in Integrations > Video Conferencing, a secure meeting link is generated automatically and a confirmation message is shown. If not configured, a meeting link input is shown with the prompt to configure it.
Rescheduling a video interview updates date/time, duration, platform, meeting link, interviewers, and evaluation form. Title cannot be changed on reschedule.
Phone Interview
| Field | Required | Description |
|---|---|---|
| Interview Title | Yes | Defaults to "{Name} - {Stage}" |
| Date and Time | Yes | Interview date and time |
| Duration | Yes | 15–120 minutes in 5-minute steps |
| Interviewers | Yes | Select one or more team members |
| Evaluation Form | No | Optional evaluation form to attach |
In-Person Interview
| Field | Required | Description |
|---|---|---|
| Interview Title | Yes | Defaults to "{Name} - {Stage}" |
| Date and Time | Yes | Interview date and time |
| Duration | Yes | 15–120 minutes in 5-minute steps |
| Interviewers | Yes | Select one or more team members |
| Evaluation Form | No | Optional evaluation form to attach |
Client Interview
Client Interview is a tracking entry only. No notifications are sent to the candidate or interviewers. The client is responsible for all communication.
| Field | Required | Description |
|---|---|---|
| Interview Title | Yes | — |
| Date and Time | Yes | Interview date and time |
| Duration | Yes | 15–120 minutes in 5-minute steps |
| Meeting Link | No | Optional link if the interview is online |
| Notes | No | Context such as interviewer names, client company, format |
| Evaluation Form | No | Optional evaluation form to attach |
One-Way Video
| Field | Required | Constraints | Description |
|---|---|---|---|
| One-Way Template | Yes | — | Select from your job's one-way video templates. The template defines the questions candidates respond to. |
| Interview Title | Yes | Max 100 characters | Defaults to "One-Way Interview - {Name}" |
| Thinking Time (per question) | Yes | — | Time candidates have to prepare before recording. Options: No thinking time, 15 s, 30 s, 45 s, 60 s, 90 s, 2 min. Pre-populated from the selected template's default. |
| Allowed Retakes (per question) | Yes | — | Per-question retake limit. Options: 0, 1, 2, 3. Pre-populated from the selected template's default. |
| Deadline | Yes | Max 7 days from today | When the candidate must complete by. Defaults to 7 days from now. |
| Instructions for Candidate | No | Max 5000 characters | Optional instructions shown to the candidate before starting. Supports Markdown. |
Selecting a template pre-populates the Thinking Time and Allowed Retakes fields with the template's defaults. You can adjust these before submitting.
The candidate receives an email with the interview details and a link to start.
One-way video templates are created and managed under Jobs > Setup > AI Configuration > One-Way Templates. See One-Way Video Templates for details.
AI Interview
| Field | Required | Constraints | Default | Notes |
|---|---|---|---|---|
| Interview Template | Yes | — | — | Select from the job's AI Interview Templates. Shows question count and max duration for each option. |
| Delivery Channel | Yes | — | — | Web — candidate joins in their browser. Phone — AI calls the candidate's phone number. |
| Interview Title | Yes | Max 100 characters | "AI Interview - {Name}" | Updates automatically (if unmodified) when a template is selected. |
| AI Instructions Override | No | Max 5000 characters | — | Optional instructions to override or supplement the template defaults for this specific interview. |
If no AI Interview Templates exist for the job, the form shows a prompt to create one first with a link to the templates page.
The candidate receives an email immediately with a link. For web interviews this is a direct session link. For phone interviews this is a link to the candidate portal where they can view call details and trigger the call.
See AI Interviews for full details on both delivery channels, the candidate experience, and the interview results page.
Interview Status
| Status | Meaning |
|---|---|
| Scheduled | Awaiting interview time |
| In Progress | Currently happening |
| Completed | Interview finished |
| Cancelled | Interview cancelled |
| No Show | Candidate did not attend |
Managing Interviews
From the interview card in the Interviews section:
- Mark as Completed — Record that the interview was conducted
- No Show — Record that the candidate did not attend
- Cancel — Cancel the interview. Requires
CancelInterviewspermission. - Reschedule — Navigate to the reschedule form (Video, Phone, In-Person, Client Interview)
- Submit Feedback — Opens the feedback dialog (human interviews only). Requires
SubmitFeedback. - View Details — Navigate to the interview details page (AI and One-Way interviews)
AI Interview (web) and One-Way Video interviews update status automatically and cannot be rescheduled. Cancel and create a new one.
AI Phone interviews show only a Cancel button on the interview card. The card also displays the dial number (unmasked) and, when the call missed or failed, a hint to cancel and reschedule. Status transitions for phone interviews are managed by the AI dialer and the candidate portal.
AI Interview Evaluation Page
For AI Interviews, clicking View Details on the interview card opens the AI Interview Evaluation page. The page has three main areas:
Evaluation summary card (top)
Shows the overall score (0–100 with a circular progress indicator), AI recommendation badge (Highly Recommend, Recommend, Consider, Do Not Recommend, or Reject), per-category score chips, and an AI-generated summary of the candidate's performance. A Re-evaluate button lets you queue a fresh evaluation run.
Question-by-question evaluation (main)
Each question is a card showing the question text, score, answer summary, AI feedback, and an expandable transcript section. Questions that were Skipped or Disqualified are flagged with a badge.
Recording viewer
When a recording exists, the page switches to a split layout on desktop: the recording viewer is pinned on the left while the question evaluations scroll on the right. On mobile, the recording appears above the question list.
If the evaluation has not finished processing yet, the page shows an "Evaluation in progress" message. Check back in a few minutes.
One-Way Video Responses Page
Clicking a One-Way Video interview navigates to the response page, which shows:
AI Evaluation (when complete)
| Element | Description |
|---|---|
| Overall Score | 0–100 with a circular progress indicator |
| Recommendation | Highly Recommend, Recommend, Consider, Do Not Recommend, or Reject |
| Score Breakdown | Scores by evaluation category |
| Summary | AI-generated markdown summary |
Click Re-evaluate to queue the interview for AI re-evaluation. Requires ScheduleInterviews permission.
Interview Summary
Shows candidate name, email, progress (completed/total questions), thinking time setting, retakes setting, and completion date.
Per-Question Responses
Each question shows the question text, a video player, duration, retake number (if used), transcript (when available), and per-response AI feedback with score and breakdown.
Score colors: green (80+), yellow (60+), orange (40+), red (below 40).
Submitting Feedback (Human Interviews)
Required permission: SubmitFeedback
- Click Submit Feedback on the interview card.
- A dialog opens with the evaluation form attached to that interview.
- Complete the form.
- Click Submit.
Feedback submitted through this dialog appears in the application's Evaluations section as an Interview Evaluation.
Related
- AI Interviews — AI Interview details
- Application Overview — Application detail page
- Bulk Scheduling — Schedule interviews for multiple candidates at once
- AI Interview Templates — Create and manage templates for AI interviews