Users & Roles

Manage team members and define what they can do in VoiceHire.

How the Permission System Works

VoiceHire uses a two-tier permission model:

Organization Role  →  Controls access to Manage settings and org-wide features
        +
  Capabilities     →  Controls access to specific app areas (reports, candidates, etc.)
        +
   Job Role        →  Controls what a user can do inside a specific job

Every user has one organization role. Members also have capabilities and an access scope. When assigned to a job, a member is given a job role that defines their permissions for that job.

Organization Roles

Role	Description
Super Admin	Full access to everything. Can manage all users including other admins.
Admin	Full access to most features. Can manage Members but not other Admins or Super Admins.
Member	Access is controlled by capabilities, access scope, and job role assignments.

Super Admins and Admins bypass all job-level permission checks — they have full access to all jobs and settings.

Member Capabilities

When a user has the Member role, you can grant them additional capabilities:

Capability	What It Enables
Can Create Jobs	Create new job postings
Can View Reports	Access the Reports section
Can Manage Question Library	Access Manage > Question Sets
Can Manage Candidates	Access the Candidates and Talent Pools sections

Capabilities are off by default for new Members.

Access Scope

Members also have an access scope that determines which jobs they can see:

Scope	Behavior
Global	Can see all jobs in the company. Has read-only access to jobs they are not assigned to, and full access (based on job role) to jobs they are on.
Assigned	Can only see jobs they are explicitly assigned to. No visibility into other jobs.

Job Roles

Job roles are permission templates that define what a team member can do on a specific job. Unlike organization roles (which are fixed), job roles are created and customized by admins at Manage > Job Roles.

When you add a team member to a job, you assign them a job role. That role determines whether they can, for example, schedule interviews, move candidates, or edit the job description.

See Job Roles and Job Role Permissions for details.

Quick Start

To add a new team member:

1. Go to Manage > Users
2. Click Add User
3. Enter name, email, and phone
4. Select their organization role
5. If Member: set access scope and capabilities
6. Click Create User

Result: The user receives an email invitation to set their password.

To give someone access to a job:

1. Open the job
2. Go to the Team tab
3. Add the user and assign them a job role

Access Requirements

Section	Who Can Access
Manage > Users	Admins and Super Admins
Manage > Job Roles	Admins and Super Admins
Manage > Billing	Super Admin only
All other Manage pages	Admins and Super Admins
Reports	Members with "Can View Reports" capability
Candidates & Talent Pools	Members with "Can Manage Candidates" capability
Question Sets	Members with "Can Manage Question Library" capability
Jobs list	All authenticated users (filtered by access scope)
Calendar, Inbox, Dashboard	All authenticated users

In This Section

• Managing Users — Add, edit, and manage team members
• User Details — View a user's profile, role, and capabilities
• Job Roles — Create and configure job roles
• Job Role Permissions — Understand the available job permissions