Managing Users

Add team members and manage their accounts.

Users List Page

Go to Manage > Users to see all users in your account.

Required permission: Admin or Super Admin

Table Columns

Column	Description
First Name	User's first name
Last Name	User's last name
Email	Login email address
Role	Organization role badge (Super Admin, Admin, or Member)
Actions	Details link (always visible); Edit link (shown only if you have permission to edit that user)

Table Features

• Search: Find users by name or email
• Sort: Click column headers to sort
• Pagination: Navigate between pages
• Page Size: Choose 10, 25, or 50 users per page

Add a New User

Goal: Invite a new team member to VoiceHire.

Steps

1. Go to Manage > Users
2. Click Add User
3. Fill in the user form (see field reference below)
4. Click Create User

Result: The user receives an email to set their password. After setting it, they can log in.

Form Fields

Field	Required	Notes
First Name	Yes	Max 100 characters
Last Name	Yes	Max 100 characters
Email	Yes	Used for login. Cannot be changed after creation.
Phone	No	Format: +12065551212 (10–15 digits, country code required)
Organization Role	Yes	Member, Admin, or Super Admin. Defaults to Member.
Access Scope	Members only	Assigned or Global. Only shown when role is Member.
Can Create Jobs	Members only	Capability to create new jobs. Off by default.
Can View Reports	Members only	Capability to access the Reports section. Off by default.
Can Manage Question Library	Members only	Capability to access Manage > Question Sets. Off by default.
Can Manage Candidates	Members only	Capability to access Candidates and Talent Pools. Off by default.

The capabilities section only appears when the selected organization role is Member. Admins and Super Admins have all capabilities automatically.

info

The Access Scope field controls which jobs a Member can see. Assigned means they only see jobs they are explicitly added to. Global means they can see all jobs (read-only for jobs they are not on).

tip

Check the user's email address carefully before saving — it cannot be changed after creation.

Who Can Assign Which Roles

Your Role	Roles You Can Assign
Super Admin	Member, Admin, Super Admin
Admin	Member only

warning

A Super Admin cannot be demoted if they are the last Super Admin in the organization. The role selector locks to Super Admin in that case.

Edit a User

Goal: Update user information, role, capabilities, or deactivate a user.

Steps

1. Go to Manage > Users
2. Click the user's name or Details to open their profile
3. Click Edit Profile
4. Make your changes
5. Click Save Changes

Editable Fields

Field	Can Edit
First Name	Yes
Last Name	Yes
Email	No — locked after creation
Phone	Yes
Organization Role	Yes (within your own permission level)
Access Scope	Yes (Members only)
Capabilities	Yes (Members only)
Active	Yes — deactivate to remove access

Deactivate a User

Goal: Remove access for a user who should no longer log in.

Steps

1. Go to Manage > Users
2. Click the user to open their details
3. Click Edit Profile
4. Uncheck the Active checkbox
5. Click Save Changes

Result: The user cannot log in. Their data and history are preserved and they can be reactivated later.

tip

Always deactivate users when they leave the organization. Do not rely on removing job assignments alone — deactivation is the only way to prevent login.

Common Questions

Can I change a user's email?

No. Email is the login identifier and cannot be changed. Create a new user with the correct email if needed.

What happens when I deactivate a user?

They cannot log in. All their data, activity history, and job assignments are preserved. You can reactivate them at any time.

Can users reset their own password?

Yes. Users click "Forgot Password" on the login page.

How many users can I have?

Check your plan limits at Manage > Billing.

Related Documentation

• User Details — View a user's profile and capabilities
• Job Roles — Create roles for job-level access
• Users & Roles Overview — Understand the full permission model