AI Features
VoiceHire uses AI to automate candidate evaluation and interviews.
Overview
VoiceHire has two AI capabilities:
| Feature | Purpose |
|---|---|
| AI Agents | Automated hiring decisions based on per-job instructions |
| AI Interview | Configurable-duration comprehensive voice evaluation conducted by Quinn |
AI Interview uses voice conversation — candidates speak naturally with the AI agent "Quinn."
AI Agents
AI agents automatically process candidates when key events occur, following per-job instructions you write in plain language. This removes manual triage from high-volume pipelines.
How It Works
- A trigger event occurs — a new application arrives, screening completes, or an evaluation finishes
- The AI agent reads your instructions for that job and trigger
- The agent gathers context: match score, evaluation score
- The agent takes one of three actions:
| Action | What happens |
|---|---|
| Auto-advance | Candidate is moved to the next pipeline stage automatically |
| Auto-reject | Candidate is rejected automatically |
| Request approval | An AI Review Required inbox item is created for your team to decide |
Configuring AI Instructions
Per-job instructions are written in the AI Configuration > Instructions tab on each job. Two triggers are available:
- New Application — fires when a candidate applies or is added
- Evaluation Completed — fires after a one-way interview evaluation finishes
See AI Configuration for setup details.
Reviewing AI Actions
All automated actions appear in the AI Activity tab of your Inbox. Each card shows:
- Which candidate and job were affected
- What action was taken
- The AI's reasoning (expandable if long)
You can undo any AI action within 30 minutes of it being taken.
See Inbox for details on reviewing and undoing AI actions.
AI Interview
Comprehensive interviews for deeper candidate evaluation.
How It Works
- Recruiter schedules AI Interview for candidate
- Candidate receives email invitation
- Completes voice interview with Quinn
- AI generates detailed evaluation
- Team reviews results
Interview Evaluation
More detailed than screening:
| Output | Description |
|---|---|
| Overall Score | 1-100 rating |
| Hiring Recommendation | Strong Hire, Hire, Maybe, No Hire |
| Dimension Scores | Technical, communication, problem-solving, etc. |
| Strengths | Top 3-5 positive observations |
| Concerns | Areas needing attention |
| Key Quotes | Notable responses with context |
| Full Transcript | Searchable conversation text |
Schedule AI Interview
AI Interview scheduling is currently disabled in the company app UI.
When AI Interview scheduling is enabled:
- Open candidate profile
- Schedule AI Interview
- Add instructions (optional)
- Send Invitation
Question Sets
Customize what the AI asks candidates.
Default Question Sets
Pre-built for common roles:
- Software Engineering
- Sales
- Customer Service
- Marketing
- General
Custom Question Sets
Admins can create role-specific questions:
- Manage → Question Sets
- + Create Question Set
- Add questions (10-15 recommended)
- Define follow-up prompts
- Set evaluation criteria
- Save
Question Types
| Type | Example |
|---|---|
| Experience | "Describe your experience with X" |
| Behavioral | "Tell me about a time you handled conflict" |
| Technical | "Explain how you would approach Y problem" |
| Situational | "What would you do if Z happened?" |
| Motivation | "Why are you interested in this role?" |
AI Credits
AI features are powered by a credit system. Credits are consumed each time the system performs an AI operation — running a screener session, conducting a voice interview, or executing an agent decision.
Credit Balance
Your credit balance is visible to SuperAdmin users at Manage > Billing > Overview under the AI Credits card.
| Balance State | What Happens |
|---|---|
| Credits available | AI features work normally |
| Below 20% remaining | Warning banner appears at the top of the app for SuperAdmin users |
| Credits exhausted (0 remaining) | All AI operations are blocked; red banner appears for SuperAdmin users |
When Credits Run Out
If a user triggers an AI operation after credits are exhausted, they see a notification:
- SuperAdmin: A prompt to go to Manage → Billing to purchase more credits
- All other users: A message that AI features are unavailable and to contact their administrator
Adding More Credits
Contact your VoiceHire administrator or plan manager to add credits. SuperAdmin users can also click the Manage Billing button in the low-credit banner to go directly to the Billing page.
Accuracy and Fairness
Voice Recognition
- 98% transcription accuracy
- Handles diverse accents
- Understands technical terminology
Bias Prevention
- Evaluates job-relevant criteria only
- Consistent questions for all candidates
- No consideration of protected characteristics
- Objective scoring framework
Best Practices
- Review AI recommendations—use as input, not sole decision
- Combine with human interviews—AI for consistency, humans for nuance
- Customize question sets—align with role requirements
- Communicate with candidates—explain the AI interview process