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Troubleshooting

Solutions to common problems.

Login Issues​

"Invalid email or password"​

  1. Check for typos in email
  2. Verify Caps Lock is off (passwords are case-sensitive)
  3. Click "Forgot Password?" to reset
  4. Confirm you completed email verification

"Account not activated"​

Your email isn't verified yet:

  1. Check inbox for verification email
  2. Check spam/junk folder
  3. Request new verification from login page

Forgot password​

  1. Click "Forgot Password?" on login page
  2. Enter your email
  3. Check inbox for reset link
  4. Create new password

Account locked​

After multiple failed attempts, wait 30 minutes or reset your password to unlock immediately.

Email Issues​

Verification email not received​

  1. Check spam/junk folder
  2. Add noreply@voicehireats.com to contacts
  3. Wait 10 minutes
  4. Request new verification email
  5. Contact support if still not received after 30 minutes

Links expire after 24 hours. Request a new one from the login page.

Browser Issues​

Features not working​

  1. Update browser to latest version
  2. Clear cache: Ctrl+Shift+Delete → Clear cached files
  3. Disable extensions temporarily (especially ad blockers)
  4. Try incognito mode to test without cache/extensions
  5. Switch to Chrome if using another browser

Page loading slowly​

  1. Check internet speed (need 5+ Mbps)
  2. Close unused browser tabs
  3. Clear browser cache
  4. Use wired connection instead of WiFi

Upload Issues​

File upload fails​

Check file size:

  • Resumes: Max 10 MB
  • Images: Max 5 MB

Check file format:

  • Resumes: PDF, DOC, DOCX
  • Images: JPG, PNG

Other fixes:

  • Rename file (remove special characters)
  • Try different browser
  • Check internet connection

Resume not parsing​

Resume parsing fails when:

  • PDF is a scanned image (not text-based)
  • Complex formatting (columns, tables, graphics)
  • Non-standard layout

Solution: Use a simple, text-based resume format. You can always edit parsed data manually.

Feature Issues​

Can't find a feature​

Possible reasons:

  1. Organization role: Super Admins and Admins have access to all app features. Members only see sections unlocked by their capabilities (e.g., Can Manage Candidates, Can View Reports).
  2. Job access: Members with Assigned scope can only see jobs they have been added to.
  3. Hidden by filters: Clear all filters.
  4. Plan limitation: Check your plan includes the feature.

Check your role and capabilities in Profile Settings, or contact your Admin to request access.

Button not responding​

  1. Check for form validation errors (red text under fields)
  2. Refresh the page
  3. Try different browser

Form not submitting​

  1. Fill all required fields (marked with *)
  2. Check for validation errors
  3. Ensure valid data formats (email, phone, etc.)
  4. Refresh and try again

Search Issues​

No results found​

  1. Check spelling
  2. Use fewer/broader search terms
  3. Clear filters
  4. Try synonyms (e.g., "developer" vs "engineer")

Getting Support​

Before contacting support​

  1. Check this troubleshooting guide
  2. Check FAQ
  3. Try clearing cache and refreshing

Contact support​

Email: support@voicehireats.com

Include:

  • Description of the problem
  • Steps to reproduce
  • Screenshots of error messages
  • Browser name and version
  • Your account email

Reporting bugs​

Email: support@voicehireats.com Subject: BUG: [Brief description]

Include:

  1. What happened
  2. What you expected
  3. Steps to reproduce
  4. Screenshots
  5. Browser/OS info